Return Policy

Can I return Items I buy from this store?

The customer has the right to cancel orders or return all product purchased at www.warlordccg.de/us-shop up to 14 days after receiving the product at the customer's expense. Returned product has to be in its original shrink-wrapping.

We will refund the amount of the original purchase minus the shipping cost as store credit or, if requested, to the PayPal account that was used in the purchase.

Clearance and special order sales are final (no exchanges or refunds). All dated special event or made-to-order sales are final (such as GenCon or KoHIT Merchandise, or product customized with your name etc.).

In order to return an item, please follow these 5 simple steps:

1. 1. Pack the item in the original package, if possible.
2. 2. Complete and detach the provided return request slip and include with your returned merchandise. Be sure to keep a copy of the packing list for your records
3. 3. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries. You will be refunded the shipping cost if the return is a manufacturer error or a shipping error on our part.
4. 4. For your protection, we recommend that you use UPS or Insured Parcel Post for your return and insure the full amount of the item. The Warlord Store is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.
5. 5. Please ship all returns and exchanges to:
   
   PHOENIX Interactive
   c/o Don Tsuchiyama
   2732 Oregon St
   Los Angeles, CA 90023
   USA

For all additional questions please turn to the FAQ or contact Customer Support directly.